Return and Refund Policy

Thank you for shopping with shoppifyer.com. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to assist you with returns and refunds.

Please carefully review our Return and Refund Policy below.

1. Return Eligibility

We accept returns for most products. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging (if applicable), including any tags, labels, or accessories.

  • Proof of purchase (order number, receipt, or proof of transaction) is required.

Exceptions: Some items may not be eligible for return or refund, including but not limited to:

  • Final sale or clearance items.

  • Personalized, custom, or made-to-order products.

  • Perishable goods (such as food or flowers).

  • Items that have been opened or used, including hygiene products (e.g., underwear, face masks).

If you have any questions about whether your item qualifies for a return, please contact us at support@shoppifyer.com.

2. Return Process

To return an item, please follow these steps:

  1. Contact Us: Before returning your item, please reach out to our customer service team at support@shoppifyer.com to initiate the return process. Be sure to include your order number and the item(s) you wish to return.

  2. Return Authorization: Once we’ve reviewed your request, we will send you a Return Authorization (RA) number and detailed instructions on how to return the item.

  3. Prepare the Return: Pack the item securely in its original packaging with the RA number clearly marked on the outside of the box. Please include the original receipt or proof of purchase.

  4. Ship the Item: Send the item back to us using the shipping method specified in our return instructions. You are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

Please note: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged returned items.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

  • Refund Processing Time: Refunds typically take 3 to 10 business days to process after receiving the returned item. Please allow additional time for your bank or credit card company to process the refund.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you paid via a gift card, the refund will be issued as store credit.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the unwanted product for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email or phone number]. We will provide a prepaid return label, and the return shipping cost will be covered by us. Once we receive the damaged item, we will issue a full refund or replacement, as per your preference.

  • Photos Required: For damaged or defective items, please take clear photos of the item and the packaging, and include these in your return request.

6. Non-Refundable Shipping Fees

Shipping charges are non-refundable, unless you received a defective or incorrect item from us. If you receive a refund, the cost of return shipping will be deducted from your refund, unless we made an error or the item was defective.

7. International Returns

For international orders, please note:

  • You are responsible for return shipping costs.

  • Customs duties and taxes may apply when returning an item from outside [Your Country]. These costs are the responsibility of the customer and are non-refundable.

  • Please ensure that all customs paperwork is completed correctly to avoid delays.

8. Canceling an Order

If you wish to cancel an order, please contact us as soon as possible at support@shoppifyer.com. We cannot cancel an order once it has been processed or shipped. If your order has already been shipped, you can return the item following our return process.

9. Contact Us

If you have any questions or need assistance with a return or refund, please feel free to reach out to our customer service team:

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